RETURNS & EXCHANGES

Shine and shop with confidence

Extended Holiday Return Policy

Eligible ready-to-ship jewelry, made-to-order jewelry, and engagement and wedding-design orders placed from November 1, 2024 through December 24, 2024 can be returned for a refund through January 15, 2025.  Our standard return policy for fine jewelry purchases will resume as of December 25, 2024.

  

Please refer to our return & recycling fee policies below. The extended return window does apply to engagement ring, wedding band and made-to-order fine jewelry purchases, but your refund will incur a recycling fee should you not request a gift card refund.

  

Loose diamond purchases are eligible for a return within 14 days of delivery.

RETURN AND EXCHANGE POLICY

EXCHANGE:

Items can be exchanged within 45 days of delivery for a VRAI gift card with value of the full purchase price, minus any engraving fee. The gift card has no expiration date and can be used towards any design on our site.

RETURN:

Eligible items can be returned within 21 days of delivery for a refund to the original payment method. To stay true to our sustainability principles, we will be unsetting the VRAI created diamond(s) and melting the metal for recycling. Therefore, we will deduct a €300 recycling fee from engagement ring returns and a €50 recycling fee from wedding band and made-to-order fine jewelry returns. This fee is waived if you choose to exchange for a VRAI gift card instead. 

CONDITION:

Returned or exchanged item(s) must be in their original condition, including packaging with all original documentation.

RETURN ELIGIBILITY

ELIGIBLE ITEMS:

All fine jewelry, engagement rings, wedding bands, and loose diamonds that are not included in the exclusions list below.

NON-ELIGIBLE ITEMS:

  • Modified or resized rings
  • Misused items
  • Items altered by a third-party
  • Custom-designed items
  • Cut for You™ diamonds, unless they are Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess or Elongated Cushion less than or equal to 5 ct
  • Cut for You™ diamonds with modified ratios
  • Personalized fine jewelry (e.g., Solitaire Bar Necklace, Solitaire Bar Pendant)
  • Loose diamonds that have been set in a third-party design
  • All shipping fees
  • Engraving and finishing fees
  • Gift cards
  • Loose diamonds can only be returned within 21 days of delivery 

RETURN PROCESS

UNITED STATES OF AMERICA

  1. Submit your return request here  
  2. We will send you a Return Merchandise Authorization and pre-paid return label.
  3. Ship back the package. We offer free return shipping in the US, and are unable to schedule a FedEx pickup.
  4. Your refund will be processed within 10 business days of receipt.

CANADA, EUROPEAN UNION AND UNITED KINGDOM

  1. Fill out this form
  2. We will send you a Return Merchandise Authorization and pre-paid return label.
  3. Ship back the package. We offer free return shipping on all international orders from Canada, European Union, and United Kingdom, and are unable to schedule a FedEx pickup.
  4. Your refund will be processed within 10 business days of receipt.

MEXICO, AUSTRALIA, NORWAY, SWITZERLAND, JAPAN, SINGAPORE, TAIWAN, HONG KONG, SOUTH KOREA, AND THE UNITED ARAB EMIRATES

  1. Fill out this form
  2. We will send you a Return Merchandise Authorization and shipping destination.
  3. Ship us back the package. At this time, VRAI is unable to provide free international return shipping from the above mentioned shipping destinations. Please use a trusted courier, as VRAI is not responsible for packages lost or stolen in transit coming back to us for a return. It is always best to insure your return shipments. Duty/tax paid will be refunded, but your shipping fee is non-refundable.
  4. Your refund will be processed within 10 business days of receipt.

RESIZES

COMPLIMENTARY RESIZING

We offer one complimentary resize up to one full US size by the quarter, half, or full size (which is equivalent to two full European/UK sizes). If your engagement ring resize request is outside of one full size, you may need to return or reset your ring. Please reach out to hello@vrai.com to initiate a re-size.

INFINITY AND ETERNITY BAND STYLES

These products cannot be resized; they must be returned and repurchased.

Learn more on how to measure your ring size.

Last revised on October 28, 2024

100% DIAMOND VALUE GUARANTEE