Warranty & Guarantee
Vrai & Oro guarantees your jewelry to be free of manufacturing defects for one calendar year from purchase. Manufacturing defects can include clasp breakage, missing pave stones (stones under .01ct), loose diamonds or loose prongs.
Manufacturing defects do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, or jewelry damaged due to improper cleaning or storage. The V&O warranty does not apply to Limited Edition Pieces or final sale jewelry.
Because we stand behind our designs and our manufacturers, any third-party or outside jeweler altering your jewelry will void your warranty with us! Have a question about your piece or questions on how to care for it? Please reference our FAQ or reach out to email@example.com and we can help!
Vrai & Oro guarantees our rings to be free of manufacturing defects. If you believe your ring has a defect, you are able to send it back to us at anytime for inspection where we will repair or replace your ring as deemed appropriate. Manufacturing defects can include missing pave stones (stones under .07ct), and loose prongs. As each ring is made-to-order and crafted by hand, slight variations in each ring are to be expected, and are not viewed as a defect. If the damage is deemed outside of a manufacturing defect, we’ll always let you know the price of any repair before beginning any work on the ring.
This warranty does not apply to the replacement of a center stone, or any stone larger than .2ct). Manufacturing defects do not include general wear and tear, scratching, discoloration due to contact with harsh chemicals, warped rings or lost rings/center stones.
Because we stand behind all our designs and our manufacturers, any third-party or outside jeweler altering your jewelry will void your warranty with us! The only exception to this is if you’re purchasing outside of the United States and need a third-party jeweler to resize your ring.
To be eligible for the warranty:
- Please be sure the ring and diamond was not exposed to unreasonable force or harmful conditions.
- The ring needs to have been stored and handled correctly. Any abused, altered or incorrectly cleaned ring is not eligible for return.
- Ring needs to be in the possession of the original purchaser, as this warranty is not transferable.
Have more specific questions about our warranty? We’re happy to explain further. Just send an email to firstname.lastname@example.org
We are proud to offer a lifetime warranty for all of our Diamond Foundry diamonds. We guarantee our listed gradings of our Diamond Foundry diamonds to be accurate. Starting 9/15/18, all of our diamonds are graded by a third-party facility: GCAL. We stand behind our products and warrant their graded characteristics through the following, full legal guarantee and warranty. In the unlikely case that your diamond turns out to not meet or exceed a characteristic promised in the Certificate, we will, at your option:
- Accept the return of the diamond and provide you with a refund of the full purchase price or
- Replace the diamond with a diamond that meets or exceeds each of the characteristics warranted.
The condition of the diamond will be determined by examination under no greater than 10x magnification, and by standard gemological techniques. The accuracy of angles and linear measurements will be determined by the following tolerances: ±0.2º and ±0.02 millimeters.
For 1/4 ct:
- .25ct average diamond weight (.23 -.27ct diamond weight)
For 1/2 ct:
- .50ct average diamond weight (.47 minimum) (.47-.53ct diamond weight)
For 1 ct:
- - 1.0ct average diamond weight (.96-1.03ct diamond weight)
Diamonds must be graded as loose stones, and cannot be set in engagement rings and then graded, as settings can be obtrusive. A well-trusted facility such as GCAL or GIA must grade the stone, and not a local jeweler in order for it to have relevancy.
Should you make a claim under this Warranty, you allow us to:
- Inspect the diamond and any gemological evaluation on which you base your claim and
- Try and resolve your claim amicably.
To be able to claim this warranty, the diamonds must not be exposed to unreasonable force or harmful conditions. This warranty does not apply to product that has been stored or handled incorrectly, abused, altered, treated with the wrong cleaning methods. The warranty does not cover normal wear & tear, cuts or scratches; consequential or incidental damages provided or allowed by U.S. state law. The warranties are to the benefit of the original purchaser of the product. They are not transferable.This warranty gives you specific legal rights. The warranty does not, in any way, affect the rights given to you by law.
Any certified solitaire diamond purchased in a Vrai & Oro Wedding Collection engagement ring (.83ct and above) is eligible for an upgrade for the lifetime of the original purchaser. We forever guarantee the value of your diamond, and a credit would be issued to you in the amount of 100% of the original purchase price of your diamond at that time. You may use this credit at anytime for towards an upgrade to your engagement ring stone. This credit does not include the price of your setting, and is non-transferable.
Please note, your setting is not refundable or returnable to you, and a new setting will need to be purchased should you upgrade your diamond, as each setting is made-to-order based on the diamond's specific measurements.
The credit also does not include duty/tax paid on the diamond, or shipping costs. All applicable duties and taxes will be charged on the full retail price of the new jewelry before any credit is applied. Your diamond must be in its original condition with the original purchase receipt. Any damage to the original diamond may disqualify the diamond from this program.
Have more questions about our upgrade policy? We’re happy to explain further. Just send us an email to email@example.com.
Insure Your Jewelry
We work with Jewelers Mutual Insurance Group to offer repair and replacement jewelry insurance on Vrai & Oro purchases. If your jewelry gets lost, stolen, damaged or just mysteriously disappears, they've got you covered.
To insure your Vrai & Oro purchase, click here.