Forever Guarantee | Vrai Wedding | Redefining Engagement

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📦 Free Shipping

Thanks for listening in @ The Lively Show! Enter your email below and we'll send you a personal code for free shipping on your first order.

Limit 1 use per person with standard US Shipping. Sign up for V&O email updates (you can opt-out anytime).

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Shopping Cart

Free Home Try-On *$50 Refundable Deposit
of 3 rings chosen

Home Try-On
Ring Size: 7 Ring Size: {item.variant_options | itemat 1}
Diamond Size: {item.variant_options | itemat 1}

×


Price:
Item is final sale

Size: {item.variant_options | itemat 1}
Price:
Item is final sale

Ring Size: {item.variant_options | itemat 1}
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Qty: {item.quantity}
Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length }

Gift wrap added Price: $5
Engraving: {item.properties._Engraving}
Front Engraving:

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Back Engraving:

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{item.variant_options | itemat 0} / {item.variant_options | itemat 1} Qty: {item.quantity}
Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length } Item is final sale

{item.variant_options | itemat 1}
Ring Size: {item.variant_options | itemat 0}
{item.variant_options | itemat 0} / {item.variant_options | itemat 1} {item.variant_options} {item.variant_options | itemat 0} / Qty: {item.quantity}
{property.value}

Engraving: {item.properties.Engraving}

Font: {item.properties.Font}

Front Engraving: {item.properties._EngravingFront }

Back Engraving: {item.properties._EngravingBack }
Complimentary Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length } Item is final sale

{item.variant_options | itemat 1}
Ring Size: {item.variant_options | itemat 0}
{item.variant_options | itemat 0} / {item.variant_options | itemat 1} {item.variant_options} {item.variant_options | itemat 0} / Included with Home Try-On Qty: {item.quantity}
{property.value} FREE Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length } Item is final sale

× × ×

You don't have any items in your cart.

SHIPPING DETAILS
Standard Shipping

Shipping Rates:
• $10 Flat Rate 
• Free Shipping Over $300

Delivery Times:
• Avg. Fulfillment Time: 2 business days*
• Ship Time: 1-6 business days
• Click
here to view the delivery map

Other:
• Carrier: UPS Ground
• We do not deliver on weekends
• Vrai cannot deliver to PO boxes

* Please refer to product page for fulfillment times as certain pieces are made to order
 

Standard Shipping

Shipping Rates:
• $10 Flat Rate 
• Free Shipping Over $300

Delivery Times:
• Avg. Fulfillment Time: 2 business days*
• Ship Time: 1-6 business days
• Click here to view the delivery map

Other:
• Carrier: UPS Ground
• We do not deliver on weekends
• Vrai cannot deliver to PO boxes

* Please refer to product page for fulfillment times as certain pieces are made to order
 

2-Day Shipping

Shipping Rates:
• $30 Flat Rate 
• Free for Engagement Rings and Wedding Bands


Delivery Times:
• Avg. Fulfillment Time: 1-2 business days*
• Ship Time: 2 business days

Other:
• Carrier: UPS 2-Day Air
• Domestic Only
• We do not deliver on weekends
• Vrai cannot deliver to PO boxes

* Please refer to product page for fulfillment times as certain pieces are made to order
 

 

Overnight Shipping

Shipping Rates:
• $50 Flat Rate 

Delivery Times:
• Avg. Fulfillment Time: 1-2 business days*
• Ship Time: 1 business day

Other:
• Carrier: UPS Next Day Air
• Domestic Only
• We do not deliver on weekends
• Vrai cannot deliver to PO boxes

* Please refer to product page for fulfillment times as certain pieces are made to order
 

International Shipping

Mock Rings:
Please note that mock rings shipped internationally are not eligible for return.

Shipping Rates:
• Calculated at checkout
• Customer is responsible for all duty/custom fees associated with the purchase

Delivery Times:
• Avg. Fulfillment Time: 2 business days*
• Ship Time: 5-7 business days

Other:
• Carrier: DHL Express
• Signature Required
• Vrai cannot deliver to PO boxes

* Please refer to product page for fulfillment times as certain pieces are made to order
 

 

Signature Requirement

Signature is required upon delivery:
• For all wedding collection pieces
• For any made to order items
• For any order over $1500

*All orders can opt in to requiring signature upon delivery for an additional $5

Please note:
• We do not deliver on weekends
• Vrai & Oro cannot deliver to PO boxes

Warranty & Guarantee

VRAI Jewelry


Vrai guarantees your jewelry to be free of manufacturing defects for one calendar year from purchase. Manufacturing defects can include clasp breakage, missing pave stones (stones under .01ct), loose diamonds or loose prongs.

Manufacturing defects do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, or jewelry damaged due to improper cleaning or storage. The Vrai warranty does not apply to Limited Edition Pieces or final sale jewelry.

Because we stand behind our designs and our manufacturers, any third-party or outside jeweler altering your jewelry will void your warranty with us! Have a question about your piece or questions on how to care for it? Please reference our FAQ or reach out to hello@vrai.com and we can help!



Engagement Rings


Vrai guarantees our rings to be free of manufacturing defects. If you believe your ring has a defect, you are able to send it back to us at anytime for inspection where we will repair or replace your ring as deemed appropriate. Manufacturing defects can include missing pave stones (stones under .07ct), and loose prongs. As each ring is made-to-order and crafted by hand, slight variations in each ring are to be expected, and are not viewed as a defect. If the damage is deemed outside of a manufacturing defect, we’ll always let you know the price of any repair before beginning any work on the ring.

This warranty does not apply to the replacement of a center stone, or any stone larger than .07ct). Manufacturing defects do not include general wear and tear, scratching, discoloration due to contact with harsh chemicals, warped rings or lost rings/center stones.

Because we stand behind all our designs and our manufacturers, any third-party or outside jeweler altering your jewelry will void your warranty with us! The only exception to this is if you’re purchasing outside of the United States and need a third-party jeweler to resize your ring.

To be eligible for the warranty:

  • Please be sure the ring and diamond was not exposed to unreasonable force or harmful conditions.
  • The ring needs to have been stored and handled correctly. Any abused, altered or incorrectly cleaned ring is not eligible for return.
  • Ring needs to be in the possession of the original purchaser, as this warranty is not transferable.

Have more specific questions about our warranty? We’re happy to explain further. Just send an email to hello@vrai.com



Diamond Warranty


We are proud to offer a lifetime warranty for all of our Diamond Foundry diamonds. We guarantee our listed gradings of our Diamond Foundry diamonds to be accurate. Starting 9/15/18, all of our diamonds are graded by a third-party facility: GCAL or IGI. We stand behind our products and warrant their graded characteristics through the following, full legal guarantee and warranty. In the unlikely case that your diamond turns out to not meet or exceed a characteristic promised in the Certificate, we will, at your option:

  • Accept the return of the diamond and provide you with a refund of the full purchase price or
  • Replace the diamond with a diamond that meets or exceeds each of the characteristics warranted.

The condition of the diamond will be determined by examination under no greater than 10x magnification, and by standard gemological techniques. The accuracy of angles and linear measurements will be determined by the following tolerances: ±0.2º and ±0.02 millimeters.

For 1/4 ct:

  • .25ct average diamond weight (.23 -.27ct diamond weight)

For 1/2 ct:

  • .50ct average diamond weight (.47 minimum) (.47-.53ct diamond weight)

For 1 ct:

  • - 1.0ct average diamond weight (.96-1.03ct diamond weight)

Diamonds must be graded as loose stones, and cannot be set in engagement rings and then graded, as settings can be obtrusive. A well-trusted facility such as GCAL, IGI or GIA must grade the stone, and not a local jeweler in order for it to have relevancy.

Should you make a claim under this Warranty, you allow us to:

  • Inspect the diamond and any gemological evaluation on which you base your claim and
  • Try and resolve your claim amicably.

To be able to claim this warranty, the diamonds must not be exposed to unreasonable force or harmful conditions. This warranty does not apply to product that has been stored or handled incorrectly, abused, altered, treated with the wrong cleaning methods. The warranty does not cover normal wear & tear, cuts or scratches; consequential or incidental damages provided or allowed by U.S. state law. The warranties are to the benefit of the original purchaser of the product. They are not transferable.

This warranty gives you specific legal rights. The warranty does not, in any way, affect the rights given to you by law.


Diamond Upgrades


Any certified solitaire diamond purchased in a Vrai Wedding Collection engagement ring (.50ct and above) is eligible for an upgrade for the lifetime of the original purchaser. We forever guarantee the value of your diamond, and a credit would be issued to you in the amount of 100% of the original purchase price of your diamond at that time. You may use this credit at anytime for towards an upgrade to your engagement ring stone. This credit does not include the price of your setting, and is non-transferable.

Please note, your setting is not refundable or returnable to you, and a new setting will need to be purchased should you upgrade your diamond, as each setting is made-to-order based on the diamond's specific measurements.

The credit also does not include duty/tax paid on the diamond, or shipping costs. All applicable duties and taxes will be charged on the full retail price of the new jewelry before any credit is applied. Your diamond must be in its original condition with the original purchase receipt. Any damage to the original diamond may disqualify the diamond from this program.

Have more questions about our upgrade policy? We’re happy to explain further. Just send us an email to hello@vrai.com.



Insure Your Jewelry


We work with Jewelers Mutual Insurance Group to offer repair and replacement jewelry insurance on Vrai purchases. If your jewelry gets lost, stolen, damaged or just mysteriously disappears, they've got you covered.

To insure your Vrai purchase, click here.