Guarantee | Modern Jewelry and Engagement Rings | VRAI

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📦 Free Shipping

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Shopping Cart

Free Home Try-On *$50 Refundable Deposit
of 3 rings chosen

Home Try-On
Ring Size: 7 Ring Size: {item.variant_options | itemat 1}
Diamond Size: {item.variant_options | itemat 1}

×


Price:
Item is final sale

Size: {item.variant_options | itemat 1}
Price:
Item is final sale

Ring Size: {item.variant_options | itemat 1}
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Qty: {item.quantity}
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Gift note added
Engraving: {item.properties._Engraving}
Front Engraving:

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Back Engraving:

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Engraving: {item.properties.Engraving}

Font: {item.properties.Font}

Front Engraving: {item.properties._EngravingFront }

Back Engraving: {item.properties._EngravingBack }
Complimentary Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length } Item is final sale

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Ring Size: {item.variant_options | itemat 0}
{item.variant_options | itemat 0} / {item.variant_options | itemat 1} {item.variant_options} {item.variant_options | itemat 0} / Included with Home Try-On Qty: {item.quantity}
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× × ×

You don't have any items in your cart.

Covid-19 Notice: We expect to dispatch in-stock jewelry orders within two business days. Made-to-order designs are currently taking 10-14 business days.
SHIPPING DETAILS
Standard Shipping
  • Free Ground shipping (2-7 business days) for all orders.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
Standard Shipping
  • Free Ground shipping (2-7 business days) for all orders.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
2-Day Shipping
  • Free 2-day shipping for all orders over $700 and all Made to Order Jewelry, Engagement and Wedding pieces.
  • $30 USD for all in-stock orders under $700.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
Overnight Shipping
  • $50 USD flat rate
  • Free Next Day shipping for all orders over $10,000 USD.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
International Shipping
  • International shipping is available (estimated 5-7 business days) and includes taxes and duties at checkout.
  • A signature is required upon delivery.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
Signature Requirement
• Orders under $1,500 USD do not require a signature. An optional signature can be added at checkout for $5 USD.

• Orders over $1,500 USD, Made To Order Jewelry, Engagement and Wedding pieces require a signature upon delivery.


Please note:
• We do not deliver on weekends
• Vrai cannot deliver to PO boxes

Warranty & Guarantee

Engagement Rings


VRAI guarantees our rings to be free of manufacturing defects. If you believe your ring has a defect, you are able to send it back to us at anytime for inspection where we will repair or replace your ring as deemed appropriate. Manufacturing defects can include missing pave stones (stones under .07ct), and loose prongs. As each ring is made-to-order and crafted by hand, slight variations in each ring are to be expected, and are not viewed as a defect. If the damage is deemed outside of a manufacturing defect, we’ll always let you know the price of any repair before beginning any work on the ring.

This warranty does not apply to the replacement of a center stone, or any stone larger than .07ct). Manufacturing defects do not include general wear and tear, scratching, discoloration due to contact with harsh chemicals, warped rings or lost rings/center stones.

Because we stand behind all our designs and our manufacturers, any third-party or outside jeweler altering your jewelry will void your warranty with us! The only exception to this is if you’re purchasing outside of the United States and need a third-party jeweler to resize your ring.

To be eligible for the warranty:

  • Please be sure the ring and diamond was not exposed to unreasonable force or harmful conditions.
  • The ring needs to have been stored and handled correctly. Any abused, altered or incorrectly cleaned ring is not eligible for return.
  • Ring needs to be in the possession of the original purchaser, as this warranty is not transferable.

Have more specific questions about our warranty? We’re happy to explain further. Just send an email to hello@vrai.com



Diamond Warranty


We are proud to offer a lifetime warranty for all diamonds created by Diamond Foundry.

We stand behind our products and warrant their graded characteristics through the following full legal guarantee and warranty.

In the unlikely case that your diamond turns out to not meet or exceed a 4C grade stated in this Certificate, Diamond Foundry shall, at its option: Accept the return of the diamond and provide you with a refund of the full purchase price; or replace the diamond with a diamond that meets or exceeds each of the characteristics warranted.

If you make a claim under this Warranty, you must allow Diamond Foundry to: examine the original copy of the Certificate; try and resolve your claim amicably; inspect the jewelry and any gemological evaluation on which you base your claim; remove the diamond from the jewelry for gemological examination. Diamonds must be graded as loose stones by an internationally recognized diamond grading laboratory.

The condition of the diamond will be determined by examination under no greater than 10x magnification and by standard gemological techniques. The accuracy of angles and linear measurements will be determined by the following tolerances: ±0.2º and ±0.02 millimeters.

This Warranty remains in effect in perpetuity with the original purchase proof. It covers the lack of conformity of the diamond with the 4C grades stated on this certificate at the time of sale. It does not cover damage to the diamond that occurs after delivery including normal wear & tear, cuts or scratches, consequential or incidental damages provided or allowed by an insurance coverage. This Warranty is not transferable and only applies to the original purchaser of the product.

This warranty gives you specific legal rights; it does not, in any way, affect the rights given to you by law.


Diamond Sizes


Diamonds sold as part of jewelry may not each have unique certificates, with the following tolerancing applying to the advertised target size:

For 1/4 ct: 0.23-0.27ct

For 0.3ct: 0.28-0.32ct

For 0.4ct: 0.38-0.42ct

For 1/2 ct or 0.5ct: .47-.53ct

For 0.6ct: 0.57-0.53ct

For 3/4 ct: .71-.79ct



Diamond Upgrades


For diamonds set in jewelry:

Any certified solitaire diamond purchased in a VRAI engagement ring (.50ct and above) is eligible for an upgrade for the lifetime of the original purchaser. We forever guarantee the value of your diamond, which can be returned for credit equivalent to the original purchase price for a new diamond that is at least fifty percent greater in value. This credit does not include the price of your setting, duty/tax paid on the diamond or shipping costs, and is non-transferable. All applicable duties and taxes will be charged on the full retail price of the new Vrai engagement ring before any credit is applied. Your diamond must be in its original condition with the original purchase receipt and diamond certificate. Any damage to the original diamond may disqualify the diamond from this program.

Once the diamond has been verified and inspected, the original setting will be returned to you. Please note, your setting is non refundable, and a new setting will need to be purchased, as each setting is made-to-order based on the diamond's specific measurements.

The customer is responsible for insured return shipping. Please reach out to hello@vrai.com for return shipping instructions, and to initiate the upgrade process.

For loose diamonds:

Any Diamond Foundry loose diamond purchased from vrai.com (.50ct and above) is eligible for an upgrade for the lifetime of the original purchaser. We forever guarantee the value of your diamond, which can be returned for credit equivalent to the original purchase price for a new diamond that is at least fifty percent greater in value. This credit does not include duty/tax paid on the diamond or shipping costs, and is non-transferable. All applicable duties and taxes will be charged on the full retail price of the upgraded loose diamond before any credit is applied. Your diamond must be in its original condition with the original purchase receipt and diamond certificate. Any damage to the original diamond may disqualify the diamond from this program.

If your loose Diamond Foundry diamond purchased through vrai.com is set in a design crafted by a third party jeweler, you must unmount your stone prior to sending it back. If your loose diamond was set in a VRAI engagement ring, your setting will be returned to you once the diamond is unmounted and verified. Please note, your setting is non refundable, and a new setting will need to be purchased, as each setting is made-to-order based on the diamond's specific measurements.

The customer is responsible for return shipping. Please reach out to hello@vrai.com for return shipping instructions, and to initiate the upgrade process.



Insure Your Jewelry


We work with Jewelers Mutual Insurance Group to offer repair and replacement jewelry insurance on VRAI purchases. If your jewelry gets lost, stolen, damaged or just mysteriously disappears, they've got you covered.

To insure your VRAI purchase, click here.