Shipping & Delivery
To ensure the protection and safety of our customers, team and partners during this time, we have taken all necessary measures and continue to actively monitor and adjust precautions as needed. Our dedicated team and partners are working remotely and ensuring all orders are fulfilled and delivered as quickly and with as few interruptions as possible. Made-to-order designs are currently taking 14-18 business days to ship due to slight delays with our manufacturers during Covid-19. Orders shipping to international military addresses may also experience delays as shipping carriers take all safety precautions.
Last revised on 2.14.2020Mother's Day Shipping
For estimated delivery by May 8th, orders must be received by the following cutoff times:
- 4/21 Noon PST: Made to Order Engagement Rings, Wedding Bands, Jewelry & Engraved Designs
- 4/29 Noon PST: US Standard Ground Shipping (In-Stock Engagement Rings, Jewelry)
- 5/5 Noon PST: 2-Day Shipping (In-Stock Engagement Rings, Jewelry)
- 5/7 Noon PST: Next Day Shipping (In-Stock Engagement Rings, Jewelry)
Delivery dates can be affected by the postal service and are not guaranteed, so order early to ensure you receive your order in time.US Ground Delivery
- Vrai offers complimentary US standard delivery (5-7 business days) for all orders.
2-Business Day Delivery
- All Made To Order Jewelry, Engagement and Wedding pieces ship via complimentary two business day delivery service. Each item is crafted by hand and to order and ships within 10 business days of purchase.
- All orders over $700 USD ship via complimentary two business day delivery.
- Two business day delivery service is available for a flat rate of $30 USD for all in-stock orders under $700.
- Two business day delivery service includes insurance.
- Overnight delivery service is available for a flat fee of $50 USD.
- All orders over $10,000 USD ship via complimentary overnight delivery.
- International shipping is available and includes taxes and duties at checkout.
The cutoff time for processing and shipping is as follows:
- In-stock orders placed by 12:00pm PT Mon-Fri will ship that same day
- In-stock orders placed after 12:00pm PT will ship the following business day
- In-stock orders placed over the weekend will ship the following business day
- Made To Order orders are crafted by hand and will ship within 10 business days
- Orders under $1,500 USD do not require a signature. An optional signature can be added at checkout for $5 USD.
- Orders over $1,500 USD, Made To Order Jewelry, Engagement and Wedding pieces require a signature upon delivery.