Returns & Exchanges | Modern Fine Jewelry & Engagement Rings | VRAI

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Shopping Cart

Free Home Try-On *$50 Refundable Deposit
of 3 rings chosen

Home Try-On
Ring Size: 7 Ring Size: {item.variant_options | itemat 1}
Diamond Size: {item.variant_options | itemat 1}

×


Price:
Item is final sale

Size: {item.variant_options | itemat 1}
Price:
Item is final sale

Ring Size: {item.variant_options | itemat 1}
{item.variant_options | itemat 0} / {item.variant_options | itemat 1 } {item.variant_options | itemat 0} / {item.variant_options | itemat 1 | appendInches item.product_title} 14k Yellow Gold/20” {item.variant_options} {item.variant_options | itemat 0} / {item.properties.Free}
Qty: {item.quantity}
Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length }

Gift note added
Engraving: {item.properties._Engraving}
Front Engraving:

{item.properties._EngravingFront }

Back Engraving:

{item.properties._EngravingBack}

{item.variant_options | itemat 0} / {item.variant_options | itemat 1} Qty: {item.quantity}
Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length } Item is final sale

{item.variant_options | itemat 1}
Ring Size: {item.variant_options | itemat 0}
{item.variant_options | itemat 0} / {item.variant_options | itemat 1} {item.variant_options} {item.variant_options | itemat 0} / Qty: {item.quantity}
{property.value}

Engraving: {item.properties.Engraving}

Font: {item.properties.Font}

Front Engraving: {item.properties._EngravingFront }

Back Engraving: {item.properties._EngravingBack }
Complimentary Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length } Item is final sale

{item.variant_options | itemat 1}
Ring Size: {item.variant_options | itemat 0}
{item.variant_options | itemat 0} / {item.variant_options | itemat 1} {item.variant_options} {item.variant_options | itemat 0} / Included with Home Try-On Qty: {item.quantity}
{property.value} FREE Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length } Item is final sale

{item.variant_options | itemat 1}
Ring Size: {item.variant_options | itemat 0}
{item.variant_options | itemat 0} / {item.variant_options | itemat 1} {item.variant_options} {item.variant_options | itemat 0} / {property.value}

× × ×

You don't have any items in your cart.

Covid-19 Notice: We expect to dispatch in-stock jewelry orders within two business days. Made-to-order designs are currently taking 10-14 business days.
SHIPPING DETAILS
Standard Shipping
  • Free Ground shipping (2-7 business days) for all orders.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
Standard Shipping
  • Free Ground shipping (2-7 business days) for all orders.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
2-Day Shipping
  • Free 2-day shipping for all orders over $700 and all Made to Order Jewelry, Engagement and Wedding pieces.
  • $30 USD for all in-stock orders under $700.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
Overnight Shipping
  • $50 USD flat rate
  • Free Next Day shipping for all orders over $10,000 USD.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
International Shipping
  • International shipping is available (estimated 5-7 business days) and includes taxes and duties at checkout.
  • A signature is required upon delivery.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
Signature Requirement
• Orders under $1,500 USD do not require a signature. An optional signature can be added at checkout for $5 USD.

• Orders over $1,500 USD, Made To Order Jewelry, Engagement and Wedding pieces require a signature upon delivery.


Please note:
• We do not deliver on weekends
• Vrai cannot deliver to PO boxes

Returns & Exchanges

Covid-19 Statement

In light of current global events, we encourage our customers to put their health and safety first. With that in mind, we’re temporarily changing our return policy to support our team and our community. If you placed your order on or after April 1st, you have 60 days from the receipt of your package to initiate a return. If you're having trouble initiating your return online, please email hello@vrai.com. Please keep in mind, Final Sale designs cannot be returned or exchanged.

 

Returns

  • VRAI accepts returns of in-stock Jewelry, Made To Order Jewelry, Engagement and Wedding pieces within 30 days of delivery for a full refund. Engraved items are eligible for return, however the engraving fee does not qualify for a refund. Misused jewelry or jewelry altered by a third-party jeweler is not eligible for return. All returns require an RMA.
  • Refunds are processed within 5-7 business days of items being received.

In-Stock Jewelry

Made To Order Jewelry

  • Email us to request a return for items over $700 USD and Made To Order Jewelry.
  • Return shipping is complimentary

Engagement and Wedding

  • Email us to request a return for engagement and wedding designs.
  • Each customer is permitted one engagement ring return. Any other engagement ring purchased through vrai.com or diamondfoundry.com is considered final sale once the first ring is returned.
  • Return shipping is complimentary

Loose Diamonds

  • A Diamond Foundry sustainably created loose diamond purchased through vrai.com can be returned within two weeks of receiving it for a full refund to the purchaser’s original method of payment.
  • Each customer is permitted one loose diamond return, and the second loose diamond purchased with VRAI is considered final sale.
  • To be eligible for return, each diamond must arrive in its original condition, with its original purchase receipt and diamond certificate, and must not have been previously set.
  • Please reach out to hello@vrai.com for return instructions.

International Returns

  • VRAI accepts returns of international orders within 30 days of delivery, provided a trusted courier is used.
  • We are not responsible for packages lost or stolen in transit coming back to us for a return, and cannot reimburse duty/customs fees.
  • At this time, Vrai is unable to provide international return shipping.

Exchanges

  • Items can be automatically exchanged within 30 days of delivery for the same item in a different color or size, provided the price remains the same.
  • Vrai accepts exchanges on all products except final sale. Once we receive the returned item we’ll issue a digital gift card.