Returns & Exchanges | Vrai | Modern Fine Jewelry & Engagement Rings – VRAI

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Shopping Cart

Free Home Try-On *$50 Refundable Deposit
of 3 rings chosen

Home Try-On
Ring Size: 7 Ring Size: {item.variant_options | itemat 1}
Diamond Size: {item.variant_options | itemat 1}

×


Price:
Item is final sale

Size: {item.variant_options | itemat 1}
Price:
Item is final sale

Ring Size: {item.variant_options | itemat 1}
{item.variant_options | itemat 0} / {item.variant_options | itemat 1 } {item.variant_options | itemat 0} / {item.variant_options | itemat 1 | appendInches item.product_title} 14k Yellow Gold/20” {item.variant_options} {item.variant_options | itemat 0} / {item.properties.Free}
Qty: {item.quantity}
Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length }

Gift note added
Engraving: {item.properties._Engraving}
Front Engraving:

{item.properties._EngravingFront }

Back Engraving:

{item.properties._EngravingBack}

{item.variant_options | itemat 0} / {item.variant_options | itemat 1} Qty: {item.quantity}
Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length } Item is final sale

{item.variant_options | itemat 1}
Ring Size: {item.variant_options | itemat 0}
{item.variant_options | itemat 0} / {item.variant_options | itemat 1} {item.variant_options} {item.variant_options | itemat 0} / Qty: {item.quantity}
{property.value}

Engraving: {item.properties.Engraving}

Font: {item.properties.Font}

Front Engraving: {item.properties._EngravingFront }

Back Engraving: {item.properties._EngravingBack }
Complimentary Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length } Item is final sale

{item.variant_options | itemat 1}
Ring Size: {item.variant_options | itemat 0}
{item.variant_options | itemat 0} / {item.variant_options | itemat 1} {item.variant_options} {item.variant_options | itemat 0} / Included with Home Try-On Qty: {item.quantity}
{property.value} FREE Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length } Item is final sale

{item.variant_options | itemat 1}
Ring Size: {item.variant_options | itemat 0}
{item.variant_options | itemat 0} / {item.variant_options | itemat 1} {item.variant_options} {item.variant_options | itemat 0} / {property.value}

× × ×

You don't have any items in your cart.

Covid-19 Notice: We expect to dispatch in-stock jewelry orders within two business days.
SHIPPING DETAILS
Standard Shipping
  • Free Ground shipping (2-7 business days) for all orders.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
Standard Shipping
  • Free Ground shipping (2-7 business days) for all orders.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
2-Day Shipping
  • Free 2-day shipping for all orders over $700 and all Made to Order Jewelry, Engagement and Wedding pieces.
  • $30 USD for all in-stock orders under $700.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
Overnight Shipping
  • $50 USD flat rate
  • Free Next Day shipping for all orders over $10,000 USD.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
International Shipping
  • International shipping is available (estimated 5-7 business days) and includes taxes and duties at checkout.
  • A signature is required upon delivery.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
Signature Requirement
• Orders under $1,500 USD do not require a signature. An optional signature can be added at checkout for $5 USD.

• Orders over $1,500 USD, Made To Order Jewelry, Engagement and Wedding pieces require a signature upon delivery.


Please note:
• We do not deliver on weekends
• Vrai cannot deliver to PO boxes

Returns & Exchanges

Returns

Last revised on 11.12.2019

  • Vrai accepts returns of in-stock Jewelry, Made To Order Jewelry, Engagement and Wedding pieces within 30 days of delivery for a full refund. Engraved items are eligible for return, however the engraving fee does not qualify for a refund. Misused jewelry or jewelry altered by a third-party jeweler is not eligible for return. All returns require an RMA.
  • Retiring designs are final sale and do not qualify for a refund.
  • Refunds are processed within 5-7 business days of items being received.

In-Stock Jewelry

  • Items under $700 USD can be returned via the following link:  
  • Return shipping is complimentary

Made To Order Jewelry

  • Email us to request a return for items over $700 USD and Made To Order Jewelry.
  • Return shipping is complimentary

Engagement and Wedding

  • Email us to request a return for engagement and wedding designs.
  • Each customer is permitted one engagement ring return. Any other engagement ring purchased through vrai.com or diamondfoundry.com is considered final sale once the first ring is returned.
  • Return shipping is complimentary

International Returns

  • Vrai accepts returns of international orders within 30 days of delivery, provided a trusted courier is used.
  • We are not responsible for packages lost or stolen in transit coming back to us for a return, and cannot reimburse duty/customs fees.
  • At this time, Vrai is unable to provide international return shipping.

Exchanges

  • Items can be automatically exchanged within 30 days of delivery for the same item in a different color or size, provided the price remains the same.
  • Vrai accepts exchanges on all products except final sale. Once we receive the returned item we’ll issue a digital gift card.