Meet the Team: Mandy, Customer Experience – Vrai

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Ring Size: 7 Ring Size: {item.variant_options | itemat 1}
Diamond Size: {item.variant_options | itemat 1}

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Qty: {item.quantity}
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{item.variant_options | itemat 0} / {item.variant_options | itemat 1} {item.variant_options} {item.variant_options | itemat 0} / Included with Home Try-On Qty: {item.quantity}
{property.value} FREE Price: {item.original_line_price | money Currency.currentCurrency} { item.tags.length } Item is final sale

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SHIPPING DETAILS
Standard Shipping
  • Free UPS Ground shipping (2-7 business days) for all orders.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
Standard Shipping
  • Free UPS Ground shipping (2-7 business days) for all orders.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
2-Day Shipping
  • Free UPS 2-day shipping for all orders over $700 and all Made to Order Jewelry, Engagement and Wedding pieces.
  • $30 USD for all in-stock orders under $700.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
Overnight Shipping
  • $50 USD flat rate
  • Free UPS Next Day shipping for all orders over $10,000 USD.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
International Shipping
  • International shipping is available via DHL Express (5-7 business days) and includes taxes and duties at checkout.
  • A signature is required upon delivery.
  • We process orders Monday-Friday (excluding holidays). Orders placed after 12pm PST will be processed the next business day.
  • Made to Order products are handcrafted and will be dispatched within 10-14 business days.
  • We do not deliver on weekends.
  • We cannot deliver to PO boxes.
Signature Requirement
• Orders under $1,500 USD do not require a signature. An optional signature can be added at checkout for $5 USD.

• Orders over $1,500 USD, Made To Order Jewelry, Engagement and Wedding pieces require a signature upon delivery.


Please note:
• We do not deliver on weekends
• Vrai cannot deliver to PO boxes


Meet the Team: Mandy, Customer Experience

Meet the Team: Mandy, Customer Experience

Posted by Vrai & Oro on

One morning meeting, we realized that when it comes to our favorite brands, we don’t know much beyond the product, and that's something we wanted to work towards changing. So we’re introducing each team member as a way to get to know us all a little better. This week, we're introducing Mandy who loves podcasts, exploring, and interacting with our customers (that's you!).

Name: Mandy
Position: Customer Experience
Started: November 2015

What do you do at Vrai and Oro?
I’m part of our Customer Experience team here at the office! My day-to-day includes responding to emails, attending meetings, and thinking of new and creative ways to connect to our customers.

Where are you from?
I was born in Bedfordshire, England and moved to California in ‘98. I’ve been here ever since!

What’s currently inspiring you?
I’m running a 10k at the end of May-- so that goal is definitely inspiring me to get out there and run! 

What’s one thing you always have on you, no matter what?
I would say something obvious like my keys, but that’s not always true (I have a bad habit of locking them inside my apartment)-- so I’m gonna say a jacket. That’s my first rule in life: always bring a jacket.

If you weren’t here, where would you be?
Sippin’ a pina colada in Tulum! Or wandering around Mexico City (dream vacation). Or in Paris, drinking wine by the Seine. But truthfully, at home with my friends surrounded by good food and good company. That’s my happy place.

If you could summarize your day to day in one emoji, what would it be?
👋

What’s your ideal Sunday? 
Waking up late, grabbing brunch and heading to LA for drinks and some galleries-- maybe go to MOCA or a new art exhibit, followed by a stroll through the Arts District, a cocktail at Manuela, and some ice cream from Salt & Straw. Then, coming home and unwinding with some candles and ‘Girls.’

One brand you couldn’t live without is _____.
IKEA!!! And Uber. Parking is such a nightmare in Long Beach, where I live, so I am super thankful for those early morning trips after parking my car blocks away the night before. So crucial!

Vrai and Oro is based around three key values (quality, simplicity, transparency). What are your personal key values?
My most important personal value  is curiosity. It keeps our minds open to the new and unknown, while teaching us to explore and learn new things. Being curious is a major key-- it keeps us humble yet pushes us to grow. With curiosity comes questions and with that, come answers and knowledge. It it the first step in the learning process! Without it, we would be stuck doing the same old thing forever and never move forward. All of the greatest inventions and discoveries, no matter how big, began with a question.

Besides curiosity, honesty and empathy come in a close second and third. Like transparency, honesty is built around being real and true with ourselves and others. Meanwhile, empathy helps us connect and understand those around us. It’s something we, as a society, need more of in general, especially in these times.

IN HANDWRITING, your favorite thing about working at a small company:

Mandy's Meet the Team


Mandy desk overview


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