Factory Tour: Meet our Manufacturer – Vrai

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SHIPPING DETAILS
Standard Shipping

Shipping Rates:
• $10 Flat Rate 
• Free Shipping Over $300

Delivery Times:
• Avg. Fulfillment Time: 2 business days*
• Ship Time: 1-6 business days
• Click
here to view the delivery map

Other:
• Carrier: UPS Ground
• We do not deliver on weekends
• Vrai cannot deliver to PO boxes

* Please refer to product page for fulfillment times as certain pieces are made to order
 

Standard Shipping

Shipping Rates:
• $10 Flat Rate 
• Free Shipping Over $300

Delivery Times:
• Avg. Fulfillment Time: 2 business days*
• Ship Time: 1-6 business days
• Click here to view the delivery map

Other:
• Carrier: UPS Ground
• We do not deliver on weekends
• Vrai cannot deliver to PO boxes

* Please refer to product page for fulfillment times as certain pieces are made to order
 

2-Day Shipping

Shipping Rates:
• $30 Flat Rate 
• Free for Engagement Rings and Wedding Bands


Delivery Times:
• Avg. Fulfillment Time: 1-2 business days*
• Ship Time: 2 business days

Other:
• Carrier: UPS 2-Day Air
• Domestic Only
• We do not deliver on weekends
• Vrai cannot deliver to PO boxes

* Please refer to product page for fulfillment times as certain pieces are made to order
 

 

Overnight Shipping

Shipping Rates:
• $50 Flat Rate 

Delivery Times:
• Avg. Fulfillment Time: 1-2 business days*
• Ship Time: 1 business day

Other:
• Carrier: UPS Next Day Air
• Domestic Only
• We do not deliver on weekends
• Vrai cannot deliver to PO boxes

* Please refer to product page for fulfillment times as certain pieces are made to order
 

International Shipping

Mock Rings:
Please note that mock rings shipped internationally are not eligible for return.

Shipping Rates:
• Calculated at checkout
• Customer is responsible for all duty/custom fees associated with the purchase

Delivery Times:
• Avg. Fulfillment Time: 2 business days*
• Ship Time: 5-7 business days

Other:
• Carrier: DHL Express
• Signature Required
• Vrai cannot deliver to PO boxes

* Please refer to product page for fulfillment times as certain pieces are made to order
 

 

Signature Requirement

Signature is required upon delivery:
• For all wedding collection pieces
• For any made to order items
• For any order over $1500

*All orders can opt in to requiring signature upon delivery for an additional $5

Please note:
• We do not deliver on weekends
• Vrai & Oro cannot deliver to PO boxes


Factory Tour: Meet our Manufacturer

Factory Tour: Meet our Manufacturer

Posted by Vrai & Oro on

We started working with our current manufacturer in November 2015; they were the first factory to take on stock ordering for us at the time. For the most part, pieces were still being made to order by another jeweler, just a few streets away. Being on the outskirts of the jewelry district ourselves means that our manufacturer is located a mere 0.3 miles from our office–to say we have a close relationship would be an understatement. We spoke to Michael, the factory owner who took the company over from his relatives in 2008, about what day-to-day factory life entails.

1. How long have you been in business?

My father, uncle, and grandfather started their company in 1982. I pretty much grew up in the business my whole life, but took over in 2008. I started a separate company as a division of their original business, with its main focus being to open up our factory to independent designers and private label manufacturing.

2. How many employees are family?

We currently have 8 immediate family members and like to think of the rest of our staff as extended family members. We have some staff members and advisors who have been with the company for 30+ years. I believe it is the hybrid between our senior staff and our younger, talented and enthusiastic members that has created an incredible dynamic and loyalty to our company and cause.

3. How many employees do you currently have?

We currently have about 80 employees, but have plans to expand to over 100 in 2017.

4. Approximately how many pieces are made a day?

The entire factory produces on average about 500-1000 pieces of jewelry per day. Our high end jewelers concentrate on one of a kind masterpieces and may produce 1 piece of jewelry every 2 weeks, while our mass production team has been able to produce over 5,000 pieces in one day.

5. What are the steps that go into making a single piece of jewelry?

We handle the entire jewelry making process—start to finish—all under one roof in our production house in Downtown LA. Here is a typical workflow for a piece of jewelry:

1. Sketch design on paper
2. Engineer and draw to scale in 3D CAD program
3. Build up prototype wax in a 3D printer.
4. Cast the wax master into metal
5. Jeweler cleans and prepares the master for mold
6. Make a rubber mold of the master
7. Shoot wax impressions from the mold
8. Cast the wax impressions into desired metal (typically 14K or 18k gold)
9. Grind and clean the casted part
10. Diamonds or gemstones are selected and set using microscopes by our expert setters
11. Jeweler adds finishing touches or assembly
12. Polisher buffs and polishes metal to mirror finish
13. The jewelry then goes through a cleaning cycle in ultrasonic machines and steam
14. QC Team inspects the jewelry and packages to clients instructions.

 ASK Gold, Inc
ASK Gold, Inc worker
ASK Gold, IncASK Gold, Inc

(all images by Samantha Matthews for Vrai & Oro)


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